Help & Support
Have a question or found a problem? Email info@ipropixel.com and we usually reply within 2 business days. Many answers are below.
Frequently asked questions
How do I add an expense?
Tap the + button at the bottom right. Tap it to add an expense by hand, or press and hold it to scan a receipt. In the daily dashboard, + adds to the day you are looking at.
How does receipt scanning work?
The app reads the receipt on your iPhone and fills in the total. For the best result, lay the receipt flat in good light and keep the total in view. Always check the amount before saving. You can also attach a photo from your library.
How do recurring payments work?
In Recurring, add a payment with its amount, category and next payment date, then choose how often it repeats: every month, every 3 or 6 months, every year, or a custom number of weeks, months or years. With “Add as expense automatically” on, it is added to your expenses on each due date.
Why didn’t I get a reminder?
Reminders arrive around 9:00 in your local time. Check that notifications are on in the app (Settings → Notifications) and for ExpenseTrack in iOS Settings, that the payment is active, and that your iPhone was online. Reminders are sent “Remind X days before” the due date.
How do I change my currency or language?
Open Settings in the app. The language switches immediately, and reminders are sent in that language too. Changing the currency applies to new expenses; existing ones keep their original currency.
Can I create my own categories?
Yes. Go to Settings → Categories, or tap “New Category” while choosing a category. Pick a name, an icon and a color. If you delete a category, its expenses move to “Other”.
I didn’t receive the confirmation or reset email.
Check your spam or junk folder and wait a few minutes before trying again. Open the link on the same iPhone where the app is installed. If it still doesn’t arrive, email us.
Does it work offline?
You need an internet connection to load and save expenses. If you are offline, the app shows a message and you can try again when you are back online.
Is my data private?
Yes. There are no ads and no tracking, receipt text is read on your iPhone, and only you can see your data. Read our Privacy Policy for details.
Delete your account
In the app: open Settings → Delete Account and confirm.
This permanently deletes your account and all of your expenses, categories, recurring payments, receipt photos and notification settings. It cannot be undone.
If you can no longer sign in, email info@ipropixel.com from the address on your account and we will delete it for you.
Report a problem
Email info@ipropixel.com with a short description, what you expected to happen, your iPhone model and iOS version, and the app version (shown at the bottom of Settings). A screenshot helps a lot.
Contact us: info@ipropixel.com